Connecting Facebook and Instagram with a chatbot
Overview
This guide explains how to connect a DialogShift chatbot to a Facebook page and/or an Instagram account. Through this connection, the chatbot can automatically respond to chat requests on these social media platforms.
It is possible to connect:
- Hotel Facebook pages/Instagram accounts with the hotel chatbot
- Brand Facebook pages/Instagram accounts with the landing page chatbot
Prerequisites
- Your Facebook user has admin rights to the Facebook pages and the Instagram account
- Instagram accounts are connected to the corresponding Facebook page
Steps
- Open the Hotel Settings >> Integrations page in the app
- When opening the page for the first time, you need to temporarily disconnect all pages connected to the previous functionality
- Click on "New Login with Facebook", you will be redirected to a special page on facebook.com
- Check all Facebook pages/Instagram accounts that you want to connect to DialogShift chatbots
- Back in DialogShift, you will see all the Facebook pages and Instagram accounts suitable for the connection
- Select a chatbot from your organization for each one and click "Save"
Confirmation of Connection Every 3 Months
- Facebook requires that all integrations with your pages be confirmed by the admin every 3 months
- To do this, simply click on "Renew Facebook Login" on the page of a Facebook user
- You will be notified by email in advance when a login renewal is required