Adding the DialogShift Chatbot in Journey Emails

Do you send scheduled emails to your guests, e.g. booking confirmation or pre-stay emails? Then you can include a link to your DialogShift chatbot in your emails. This way, the chatbot can respond to the guest queries and you can reduce emails that contain recurring questions.

This is how a pre-checkin email could look like:

Insert a link to your DialogShift chatbot

The button in the email opens the DialogShift chatbot in a new browser tab.

To do this, the link to the chatbot must be stored in the button. In the menu item "Settings" >> "Onboarding" you can find the links for the different chat languages:

Then click on "additional channels":

Please add these links to the chatbot in the button of the email template:

If you want, you can set a custom greeting for this chat channel ("Settings" > "Channels" > "Chat in emails").

WhatsApp in your journey emails

You can also embed a WhatsApp button in your journey emails.

WhatsApp provides its own buttons for this purpose:

Please contact our support if you plan to embed a WhatsApp button in your emails: support@dialogshift.com